Refund policy
At KidsStore, we want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.
Eligibility for Refunds:
Items can be returned within 30 days of purchase for a full refund, as long as they are unused, unworn, and in their original packaging with tags attached. Sale items are not eligible for refunds, but may qualify for store credit.
Refund Process:
To initiate a return, please contact us at [Your Email Address] with your order number and reason for return. Once we receive and inspect your returned item, we’ll notify you of the refund approval status. Approved refunds are processed to the original payment method within 5-7 business days.
Exchanges:
We currently do not offer direct exchanges. If you need a different size or item, please return the original purchase for a refund and place a new order.
Return Shipping:
Customers are responsible for return shipping costs, unless the item was incorrect or damaged upon arrival. We recommend using a trackable shipping service to ensure we receive your returned item.
Contact Us:
For questions about returns or refunds, reach out to us:
Email: [Your Email Address]
Phone: [Your Contact Number]